Customer Service

Shipping & Delivery
We ship our jewelry securely through FedEx or UPS and it's FREE!!. If you want overnight we will ship it for a minimal Fed-Ex charge.  
Privacy & Security
When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy.  We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to speak to a customer service representative, please contact us via telephone at             718 424 2690      or email at service@queensdiamond.com 
Queensdiamond will occasionally update this Privacy Policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to check the date of our Privacy Policy each time you visit our Website for any updates or changes. Your use of our Website constitutes your consent to this Privacy Policy, including any changes or updates. We may make additional features, functionality, offers, activities, or events ("opportunities") available to you subject to additional or different privacy rules that we disclose in connection with those opportunities. 
Returns & Replacements
We have 30-day money back gurantee return policy. 
Ordering
You can order by our web store or by phone or you can visit our facility in one of the cities in the USA. Your payments are processed securely through paypal. 
Payment, Pricing & Promotions
Payment, Pricing and Promotion may change without notice. There could be delays in the reflection of changed in the price on our website and if you are unsatisfied with your purchase we will cancel/refund your payment. 
Viewing Orders
Your can view the orders your placed by looking logging in with your usedid and password. 
Updating Account Information
You can always update your account information. If you forgot the password just click on forgot password to resend the password.